The Cisco Identity Services Engine (ISE) 3300 Series appliance undergoes extensive testing before it leaves the factory. If you encounter problems, use the information in this appendix to help isolate problems or to determine whether the appliance is the source of the problem. Although conditions due to excessive temperatures or excessive power consumption are unlikely at initial startup, see the general environmental conditions that are required to support the Cisco ISE 3300 Series appliances as described in. Troubleshooting Overview At the initial system boot, you should verify the following: • The external power cable is connected, and the proper power source is being applied. For more information, see,, and. • The appliance fan and blower are operating.

• The appliance software boots successfully. • The adapter cards (if installed) are properly installed in their slots, and each card initializes (and is enabled by the appliance software) without problems. When each of these conditions is met, the hardware installation is complete, and you should proceed to perform the basic configuration. To understand the features that this release of Cisco ISE offers, see the.

To properly configure the Cisco ISE features, see If you cannot locate the source of a problem, contact a Cisco customer service representative for information on how to best proceed with resolving any issue. Bridge Program For Nursing. For more information on the Cisco Technical Assistance Center (TAC), see the Cisco Information Packet publication that is shipped with your appliance or visit the following website: Before you contact Cisco TAC, make sure that you have the following information ready: • The appliance chassis type and serial number. • The maintenance agreement or warranty information (see the Cisco Information Packet).

Cisco Identity Services Engine Administrator Guide, Release 1.4 -Cisco ISE Licenses. (PID), Version Identifier (VID), and Serial Number. Jan 24, 2014 - This document was generated from CDN thread Created by: Mayank Sharma on 03:56:36 PM Hi again, Is there a way to access the device.

British Standard 4994 on this page. • The name, type of software, and version or release number (if applicable). • The date you received the new appliance. • A brief description of the problem or condition you experienced, the steps you have taken to isolate or re-create the problem, and a description of any steps you took to resolve the problem.

Problem Solving The key to problem solving is to isolate the problem to a specific location or task. Compare what the Cisco ISE 3300 Series appliance is doing with what it should normally be doing. So, when you are troubleshooting, you must define specific symptoms, and then identify potential problems that could be causing the symptoms. Next, you systematically run through each potential problem and try to eliminate it (from the most likely to the least likely) until the symptoms or conditions disappear. Observe these guidelines when performing troubleshooting, by completing the following steps: Step 1Analyze the problem, and define a clear problem statement.

Define symptoms and potential causes. Step 2Gather the necessary facts as needed to help isolate possible or potential causes. Step 3Consider possible or potential causes that are based on the facts that you have gathered. Step 4Create an action plan that is based on those causes. Begin with the most likely problem and devise a plan that tests only one variable.

Step 5Implement the action plan. Perform each step carefully while testing to see if the symptom disappears. Step 6Analyze the results to determine if the problem has been resolved. If the problem is resolved, consider the process complete. If the problem has not been resolved, create an action plan that is based on the next most probable cause on your list.